GREC casework offers support, advice, advocacy and mediation services to all people with protected characteristics, according to the 2010 Equality Act. The aim is to tackle and eliminate discrimination and victimisation whenever possible and challenge hate crime and prejudice that many people experience because of their protected characteristics. The service offers a confidential, non-judgmental and inclusive service to all those experiencing unfair treatment. The service aim’s to offer a safe environment where service users feel able to trust that their concerns are treated seriously and with respect and privacy. It offers an open door policy where service users will be offered a full face to face appointment within five working days.
GREC values equality and diversity and the case work service hopes to raise awareness of what services are available to people to ensure that they are included and accepted in their community. If GREC is unable to offer appropriate support the case worker will ensure that the person is referred on to a partner agency who will be able to assist them. The case worker often refers cases to other services within the organisation, meaning very thorough support from GREC for service users. The case worker also delivers training and advice to partnerships on equality and related issues as well as offering placements to students, interns and volunteers.